Your information rights

You have a number of rights when it comes to your personal information. And we want to make it as easy as possible for you to understand them.

On this page, you’ll find information on the different rights, when they apply, and the ways you can submit a request.

On this page

Right to access

Right to rectify

Right to erase

Right to restrict

Right to object

Right to portability

Right to human intervention

Job applicants or current and previous Nationwide employees

Right to withdraw consent

What happens when you submit a request

Right to access

What is a right to access?

A right to access means you can request a copy of any or all of your personal data that we store and use.

How do I request a right to access?

When you make a request we'll review it and get back to you within a month. There are a number of ways you can make a request:

Right to rectify

What is a right to rectify?

In certain circumstances, you have the right to ask us to correct information about you. For example, if you feel it’s inaccurate, incomplete or both.

How do I request a right to rectify?

When you make a request we'll review it and get back to you within a month. There are a number of ways you can make a request:

Updating your contact details

If you need to update your address, name or other contact details, please visit our Placing business page.

Right to erase

What is a right to erase?

In certain circumstances, you have the right to ask us to delete information that we hold about you.

There are some occasions when we may not be able to delete your personal information for legal, regulatory or technical reasons.

If you’ve shared your information with any of our partner organisations, and your request is valid, we’ll let them know you’ve asked for it to be erased.

How do I request a right to erase?

When you make a request we'll review it and get back to you within a month. There are a number of ways you can make a request:

  • By post
  • Write to: Information Rights, Nationwide Building Society, Kings Park Road, Moulton Park, Northampton, NN3 6NW
  • By phone
  • Give us a call

Right to restrict

What is a right to restrict?

In certain circumstances, you have the right to restrict us from processing your information any further or deleting it.

Information: There are some things that we need to process your personal information for. For example, to take care of your customer’s mortgage application, help protect you from fraud and fulfil legal and contractual obligations. And if processing is restricted, we’ll continue to store your information and use it as required to by law.

How do I request a right to restrict?

When you make a request we'll review it and get back to you within a month. There are a number of ways you can make a request:

Right to object

What is a right to object?

In certain circumstances, you have the right to ask us to stop processing your personal information. For example, when we’re using it for direct marketing or if you feel that us processing your information is causing you distress and you’d like us to stop.

Information: There are some situations where we won’t stop processing your information despite your objection. We’ll review your request and let you know our reasons for agreeing or not agreeing.

How do I request a right to object?

When you make a request we'll review it and get back to you within a month. There are a number of ways you can make a request:

Right to portability

What is a right to portability?

You have the right to ask us to transfer a copy of the information we hold about you – to yourself or another provider.

Note: Information transferred in this way will be sent in a set structure, based on data you’ve provided to us. It will always include your name, address and contact number.

In certain circumstances, you have the right to transfer a copy of some of your information – to you or to certain third parties (such as another financial provider or comparison website). This applies when you’ve shared your information with us, it’s been collected with your consent or where collecting it was necessary for the agreement between us.

How do I request a right to portability?

When you make a request we'll review it and get back to you within a month. There are a number of ways you can make a request:

Right to human intervention

What is a right to human intervention?

In certain circumstances, you have the right to request for an automated decision to be reviewed.

Information: This right only applies to fully automated decisions, so it won't be applicable if there has already been input from someone in Nationwide's team as part of the decision-making process.

How do I request a right to human intervention?

When you make a request we'll review it and get back to you within a month. There are a number of ways you can make a request:

If your customer's application has been declined

Call us to find out more. It’s a good idea to have your reference number ready, along with any additional information you feel will support your case.

Job applicants or current and previous Nationwide employees

If you work at Nationwide, you used to work here or you’ve applied for a job with us then you have the same rights when it comes to your personal information. These include the right to access, restrict, rectify, object, portability, erasure and intervention.

Check our guidance for job applicants and employees on nationwide.co.uk.

Right to withdraw consent

What is a right to withdraw consent?

In certain circumstances, you have the right to withdraw your consent to Nationwide processing your information.

By withdrawing your consent, it will not affect any use we have made of the information before this date.

How do I request a right to withdraw consent?

When you make a request we'll review it and get back to you within a month. There are a number of different ways you can make a request:

What happens when you submit a request

When you submit a request, we'll:

  • send you confirmation to let you know we've received it
  • if necessary, we'll give you a call to confirm it's you and discuss any additional information about your request
  • provide you with a full response to your request within one month, by post or email.