Broker Chat

Broker Chat is our instant messaging service that connects you quickly to our team of experienced Business Development advisers. Please choose the correct team below to get the answer to your question quickly.

Broker Chat team
What's my query about?
Product and criteria
Pre-application product and criteria questions
Registrations, login and procuration fees
Registering with Nationwide, NFI Online login issues or a question regarding the payment of procuration fees
NFI Online technical support
Technical problems keying a case in NFI Online

What you should know

You can use Broker Chat from 9.30am to 5pm on Mondays and 9am to 5pm, Tuesday to Friday (except bank holidays). Outside of these hours, we’ll direct you to our FAQs.

Due to Data Protection restrictions, Broker Chat can't be used to discuss information related to submitted Decision in Principles, Full Mortgage Applications or personal data related to customers.

Give us your feedback

Let us know what you think of Broker Chat – complete the quick survey at the end of your chat.