Broker Chat

Due to the government’s guidelines, Dedicated Broker Support phone lines aren't available until further notice. Use Broker Chat from 9am to 5pm for your pre-application queries.

You can check our lending criteria here, case updates here or service updates here.

Procuration fees will be paid as normal via your nominated Corporate Account.

Thank you for helping us during this challenging period.

Broker Chat is our instant messaging service that connects you quickly to our team of experienced Business Development advisers. Please choose the correct team below to get the answer to your question quickly.

Product and criteria Registrations, login and procuration fees NFI Online technical support

For an instant case update, login to NFI Online.

What you should know

You can use Broker Chat from 9.30am-6pm on Mondays and between 9am and 6pm Tuesday-Friday (except bank holidays). Outside of these hours, we’ll direct you to our FAQs.

Due to Data Protection restrictions, Broker Chat can't be used to discuss information related to submitted Decision in Principles, Full Mortgage Applications or personal data related to customers.

Give us your feedback

Let us know what you think of Broker Chat – complete the quick survey at the end of your chat.