Broker Chat

Broker Chat is our instant messaging service that connects you quickly to our team of experienced Business Development Advisers.

You can use Broker Chat from 9.30am to 5pm on Mondays and 9am to 5pm, Tuesday to Friday (except bank holidays).

To start a chat, press the blue 'Chat now' button during our operating hours.

What our teams can help with

  • Product and criteria - Pre-application questions. Due to Data Protection restrictions, Broker Chat can't be used to discuss information related to submitting a Decision in Principle, Full Mortgage Application or personal data related to clients.
  • Registrations, login and procuration fees - Registering with Nationwide, NFI Online login issues or a question regarding the payment of procuration fees
  • NFI Online technical support - Technical problems keying a case in NFI Online

What you should know

You can print a transcript of your session at any time or save it as a PDF.

Give us your feedback

Let us know what you think of Broker Chat – complete the quick survey at the end of your chat.