Broker Chat

Got a question about a new lending case? Broker Chat is our instant messaging service that connects you quickly to our team of experienced advisers – ready and waiting to answer your questions about:

  • Our lending criteria
  • Our products
  • Our procuration fees
  • Registering to place business

You can use Broker Chat from 9.30am-6pm on Mondays and between 9am and 6pm Tuesday-Friday (except bank holidays). Outside of these hours, we’ll direct you to our FAQs.

What you should know

Due to Data Protection restrictions, Broker Chat can't be used to discuss information related to submitted Decision in Principles, Full Mortgage Applications or personal data related to customers.

Give us your feedback

Let us know what you think of Broker Chat – complete the quick survey at the end of your chat.