NFI Online

NFI Online is our online application system which provides fast processing and case tracking to give you an efficient case experience. Use NFI Online for new cases, Mortgage Illustrations, DIPs and case tracking.

If you're new to NFI Online, check out our Quick Start Guide to get you started.

We’re always listening to your feedback, so we regularly make improvements to NFI Online to save you time and make it easier for you to place business with us.

Register for NFI Online

To be able to use NFI Online you need to register with us before you can submit business.

Need some help?

If you've got a question, our FAQs may already have the answer

FAQs

Download our guides

Find out more about how to use NFI Online by reading our guides

NFI Online guides

Need to contact us?

For cases that are pre full mortgage application, you can contact one of our experienced advisers on Broker Chat.

For cases that are post full mortgage application, call 0345 730 20 11 (option 4, then option 1). Then choose from the following options:

Option 1 for release of funds
Option 2 for material changes
Option 3 for updates

View our latest service level times for call waiting, application to offer and valuation from instruction to receipt.

Forgotten your login details?

Your NFI Online login details are the same as you use for the Mortgage Trading Exchange (MTE). You can request for your login details to be reset by completing the Mortgage Brain Contact Form.

How to submit cases

You can only submit your own mortgage application via Nationwide.co.uk or a Nationwide branch. Alternatively, your application can be submitted by another intermediary.

You can submit via Nationwide.co.uk or you can find a Nationwide branch

Cases should be submitted electronically whenever possible, but there are some exceptions.

See cases that need paper applications

To help you submit your mortgage applications, please view our packaging guides

Two hours after you’ve submitted the case, you’ll find the application form is available for you to save and print in NFI Online, under ‘Case home’ then ‘case documents’.

You’ll find the application form is available for you to save and print in NFI Online, under ‘Case home’ then ‘case documents.

Using the system

System issues

If you've completed step 2 of the registration and still unable to login after, then please check your spam or junk email to check that we haven’t attempted to email you regarding your registration. If not, you can contact one of our experienced advisers on Broker Chat.

If you’re having problems printing documents, it may be that you’re using an unsupported browser. If you’re not using Internet Explorer, please download this browser and you should be able to print your documents without any issues.

If there's been a processing error, you can contact one of our experienced advisers on Broker Chat. They’ll review the case and consider your reasoning before advising you of any available options.

If you're experiencing difficulty entering an address you know to be correct, you can speak to one of our experienced advisers on Broker Chat.

System running slow

It may be that your system is refreshing each page as you progress. To overcome this in Internet Explorer, try changing the browser refresh settings to ‘automatic’. You can do this by going to Tools > Internet Options > Settings > General, then make sure ‘check for newer version of stored pages’ is set to automatic.