Supporting you and your clients

From system support to frequently asked questions, our expert team are ready to help: face-to-face, online and on the phone.

Are your clients worried about their mortgage?

We know with the recent increases in interest rates your clients may have some concerns.

Our Nationwide customer website has full information on how we can support your clients, including new options under the Government's Mortgage Charter.

Nationwide Home Support Hub

Going green

Our dedicated Greener homes hub will support you with helping your client make the right improvements to their home, as well as saving money on energy bills.

Read more about Green Reward (house purchase) and Green additional borrowing (further advance).

Greener homes hub

Supporting your client through bereavement

Our dedicated page provides your client with key contacts, as well as other information to help and support them during a difficult time.

Bereavement support

Stamp Duty Land Tax - what you need to know

For the latest information on Stamp Duty Land Tax in England, including rates and additional surcharges

Read more

Support with DIP cases

Support with Decision in Principle (DIP) cases around how to create a DIP, appeal after a decline and case referrals.

DIP support


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Get in touch

Our Contact us page has all the information you need if you have a pre or post application query. You can get in touch with your BDM who can provide support, wherever you are in the UK or our new team of expert Business Development Advisers are just a call or click away.