|
Service levels* |
Application Type | |
|---|---|---|
| Standard (non-refer cases) |
Refer cases** | |
| Average number of working days for initial assessment | 2 days | 2 days |
| DIP refer status reviewed within | N/A | 1 day |
| Average number of working days for document processing | 2 days | |
| Percentage of valuations booked and carried out within 10 working days (Subject to access and application submitted correctly). |
94% | |
| Valuation assessment (if required) once received by Nationwide | 2 days | |
| Average number of working days from app to offer | 8 days | 11 days |
| Post offer assessment | 2 days | |
Service levels
The best service starts with great communication.
Check our current service levels to see how long it'll take us to process your cases, giving you a clearer view of progress and helping you keep clients up to date.
Information:
We aim to answer all calls and Broker Chat within five minutes, and we often answer quicker than this. Our phone lines and Broker Chat are busiest between 12 noon and 2pm.*These are measured in working days from the day after you submit your case or document. Please note all timescales quote are averages and can change daily depending on volumes.
**All cases which receive an initial refer decision.
Case tracking
To track the progress of your application, log in to NFI Online and select 'Case Tracking' for an instant update.