Welcome to our first time buyer hub

Applicants who haven't held a mortgage in the last three years (this includes UK and non-UK mortgages).

All applicants to the mortgage need to be first time buyers to qualify for first time buyer products/discounts.

Applicants who are capital-raising on a mortgage free (unencumbered) property must be classed as remortgage customers, regardless of the length of time they have been unencumbered. "First Time Buyer" should only be used for a purchase transaction.

First time buyers are not eligible for interest only purchase applications.

We need to underwrite some cases in more detail. To prevent delays for your clients, please see our key information for DIP refer cases.

• Only one £500 cashback will be paid per mortgage and is payable to your client within one month of completion of the mortgage.
• This cashback offer only applies to customers whose product was reserved on or after 13 May 2015.
• To qualify as a first time buyer your client mustn’t have held a mortgage in the last three years (this includes UK and non-UK mortgages).
• All applicants to the mortgage need to be first time buyers to qualify for first time buyer products/cashback.

Please ensure you check the product finder for the current rates.

Offers are valid for 180 days. If there are 30 days or less until their mortgage offer expires, you can request an extension on our online form.

You should only contact us if the original offer is within 30 days of expiry. To help us process your request, please submit no later than 15 days before the offer is due to expire.

You'll also need to confirm that there have been no material changes to the application. This includes, but is not limited to; reduction in hours, loss of job, change in employment or new loans / credit cards. Where material changes to income are declared, we'll require up to date proofs and the case will be re-assessed. If proofs are required, we'll add a case requirement when an extension request is received.

For non-simultaneous porting cases, if the offer extension is agreed, we'll also agree to extend the 180 day non-simultaneous port period to the new offer expiry date.

If you know your client will be unable to complete within the extended offer period, please complete a new application as no further extensions will be available.

Please be aware that you can't apply for an extension when the offer has expired. Once an offer has been extended, you’ll be unable to make any material changes to the application.

If you have a client who is in the last month of their 180 day non-simultaneous port period without an offer in place, for example where they have not found a new property yet or their purchase has fallen through due to the impacts of Covid-19, please contact your BDM.

Your client will receive an automated text message to confirm the offer is due to expire, even though it may have been extended. This is nothing to be concerned about and the email you receive confirming the offer extension supersedes this. You may want to make your client aware to ignore this text message where an extension has been applied for and granted.