Track my case

NFI Online

If you submitted your case using NFI Online, simply login and follow the steps in our NFI Online Case Tracking guide.

MTE

If you submitted your case using MTE, simply login and follow the steps in our MTE Case Tracking guide.

Paper applications

There are a small number of cases that can't be submitted online. You can view paper exceptions on our how to submit a case page.

If you've submitted a paper application and need a case update, please call us on 0800 30 20 11.

Conveyancing case check

Your client will have a conveyancer allocated to their case within two working days after the case has been submitted. This conveyancer will also be on your client's mortgage offer. If you have any queries about your client’s case, please contact the conveyancer using the contact details below.

 
Conveyancing case check table
Conveyancer name Contact details
England and Wales
Enact Conveyancing

Phone - 0344 244 3002

Email - NationwideBrokers@enact.co.uk

O'Neill Patient

Phone - 0161 694 3300

Email - info@oneillpatient.co.uk

Grindeys

Phone - 01782 401445

Email - nationwide.enquiries@grindeys.com

Your Conveyancer

Phone - 0344 576 7777

Email - enquiries@yourconveyancer.co.uk

Scotland
Your Conveyancer

Phone - 0344 576 7777

Email - enquiries@yourconveyancer.co.uk

Walker Laird

Phone - 0141 887 5271

Email - broker@walkerlaird.co.uk

Northern Ireland
Wilson Nesbitt

Phone - 0289 127 1035

Email - remortgage@wilson-nesbitt.co.uk