Expert BDM support. Always on hand.

The expert service we provide is why we've been awarded 5 stars at the 2024 Financial Adviser Service Awards.

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Service updates

Last updated: 04 December 2024 - See our service levels for a clear indication of how long it might take us to process your case.

Initial assessment

Average working days

Standard cases

3 days

Refer cases
All cases which receive an initial refer decision

4 days

Application to offer

Average working days

Standard cases

8 days

Refer cases
All cases which receive an initial refer decision

14 days

Valuations

Percentage of valuations booked and carried out

within 10 days

93%

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Broker Chat

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support

Support

From system support to product and criteria questions, our expert team are ready to help: face-to-face, online and on the phone.

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Latest news and Bank of England updates

Read more on our latest product, lending criteria, BOE changes and business updates.

Read more latest news BOE updates