Can you help a family this Christmas?
This Christmas, 145,000 children will be homeless. Living in cramped, temporary accommodation. Join us in supporting our charity partner Shelter and donate today.
Service updates
Last updated: 04 December 2023 - See our service levels for a clear indication of how long it might take us to process your case.
Initial assessment
Average working daysStandard cases
5
Days
Refer cases
All cases which receive an initial refer decision
5
Days
Application to offer
Average working daysStandard cases
11
Days
Refer cases
All cases which receive an initial refer decision
15
Days
Valuations
Percentage of valuations booked and carried outwithin 10 days
95%
What are you looking for today?
Lending Criteria
Placing business

Affordability calculator
Use our affordability calculator to assess borrowing options for your clients.

Broker Chat
Talk to our experienced advisers using Broker Chat to get the answer to your questions.

Support
From system support to frequently asked questions, our expert team are ready to help: face-to-face, online and on the phone.
Latest news and Bank of England updates
Read more on our latest product, lending criteria, BOE changes and business updates.
Read more latest news