Can you help a family this Christmas?

This Christmas, 145,000 children will be homeless. Living in cramped, temporary accommodation. Join us in supporting our charity partner Shelter and donate today.

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Service updates

Last updated: 04 December 2023 - See our service levels for a clear indication of how long it might take us to process your case.

Initial assessment

Average working days

Standard cases

5 Days

Refer cases
All cases which receive an initial refer decision

5 Days

Application to offer

Average working days

Standard cases

11 Days

Refer cases
All cases which receive an initial refer decision

15 Days

Valuations

Percentage of valuations booked and carried out

within 10 days

95%

Affordability calculator

Use our affordability calculator to assess borrowing options for your clients.

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Broker Chat

Talk to our experienced advisers using Broker Chat to get the answer to your questions.

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Support

From system support to frequently asked questions, our expert team are ready to help: face-to-face, online and on the phone.

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Latest news and Bank of England updates

Read more on our latest product, lending criteria, BOE changes and business updates.

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