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Service updates
Last updated: 04 December 2023 - See our service levels for a clear indication of how long it might take us to process your case.
Initial assessment
Average working daysStandard cases
5
Days
Refer cases
All cases which receive an initial refer decision
5
Days
Application to offer
Average working daysStandard cases
11
Days
Refer cases
All cases which receive an initial refer decision
15
Days
Valuations
Percentage of valuations booked and carried outwithin 10 days
95%
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