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Service updates

Last updated: 20 February 2024 - See our service levels for a clear indication of how long it might take us to process your case.

Initial assessment

Average working days

Standard cases

2 Days

Refer cases
All cases which receive an initial refer decision

2 Days

Application to offer

Average working days

Standard cases

9 Days

Refer cases
All cases which receive an initial refer decision

13 Days

Valuations

Percentage of valuations booked and carried out

within 10 days

97%

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Support

From system support to product and criteria questions, our expert team are ready to help: face-to-face, online and on the phone.

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Latest news and Bank of England updates

Read more on our latest product, lending criteria, BOE changes and business updates.

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