Information:
Does your client already have a mortgage with us? They can manage their mortgage using our Mortgage Manager.
The fastest way to get case updates, including progress on valuations.
Brokers can create, amend, or cancel cases and upload additional documents. Brokers and admins can see case updates and details.
Available 24 hours a day, 7 days a week.
Broker Chat can help with pre-application questions, procuration fees, and tech support for NFI Online.
Available 9.30am to 5pm on Mondays and 9am to 5pm Tuesday to Friday (except Bank Holidays).
Rate switches:
New Builds: intermediary.relationshipsNewbuild@nationwide.co.uk
Missing procuration fees: intermediary.support@nationwide.co.uk
We respond to the majority of emails within 48 hours.
Case updates, changes, cancellations, or appeals:
0345 730 20 11
Available 9am to 5pm, Monday to Friday (except Bank Holidays). Waiting times may be longer between 12pm and 2pm.
Pre-application:
0345 600 31 31
New Builds:
0345 607 22 45
Available 9.30am to 5pm on Mondays and 9am to 5pm, Tuesday to Friday (except Bank Holidays). Waiting times may be longer between 12pm and 2pm.
Calls to 03 numbers cost no more than calls to 01 or 02 numbers.
Tip:
To find out how long it takes to:
check out our service level details.
For redemption statements, conveyancing and probate work, check our solicitors page.
If you're concerned about possible fraud on a mortgage application, you can email us at tellsid@nationwide.co.uk
We do everything we can to get it right first time, but sometimes things don’t go as expected. If you feel this has happened to you, let us know using any of the contact details on this page. We’ll work with you to understand the problem and find a way to put things right again.
Our Business Development Managers (BDMs) provide face to face and phone support with pre-application questions across the UK.
Have you had great service from one of our teams? Have suggestions for us? Let us know.
