How can we help?

Case updates

For the first seven working days following submission of your application, we’ll be working on the case so please don’t call us for an update. If we need anything further, we’ll let you know.

The quickest way to get an instant update is to use 'Case Tracking' on NFI Online. If you need any help, visit our case tracking page.

Login to NFI Online

If you can't find what you're looking for online, you can call us for an update on 0345 730 20 11 from 9am to 5pm, Monday to Friday. Choose option 4, then option 1 and then option 3 for a case update.

You’re likely to experience longer waiting times between 12pm and 2pm, so please call outside of these hours when possible.

If you want to make a change to a case or cancel your application

You may be able to make changes to or cancel your case after submitting it using the 'Amend case' option. To find out what can be amended, please see our Amend Case page.

Alternatively, call us on 0345 730 20 11 from 9am to 5pm, Monday to Friday to make a change to your application by choosing option 4, then option 1 and then option 2. To cancel your case, choose option 4, then option 1, option 3, option 1.

Take a look at our case updates page where you’ll find lots of useful information after you’ve submitted your case.

Talk to our experienced Business Development Advisers using Broker Chat.

Broker Chat

We're available from 9.30am to 5pm on Mondays and 9am to 5pm, Tuesday to Friday (except bank holidays).

Talk to our experienced Business Development Advisers about our lending criteria and our products using Broker Chat.

If you feel your query is more complex, call the team on 0345 600 31 31 and choose option 1.

We're available from 9.30am to 5pm on Mondays and 9am to 5pm, Tuesday to Friday (except bank holidays).

Talk to our experienced Technical Support Advisers using Broker Chat if you have a technical query.

Broker Chat

We're available from 9.30am to 5pm on Mondays and 9am to 5pm, Tuesday to Friday (except bank holidays).

Talk to our experienced Business Development Advisers using Broker Chat about registering to place business, login support or procuration fees

Broker Chat

We're available from 9.30am to 5pm on Mondays and 9am to 5pm, Tuesday to Friday (except bank holidays).

Contact our dedicated New Build support team on 0345 607 22 45 or email us at Intermediary.RelationshipsNewbuild@nationwide.co.uk.

We're available from 9.30am to 5pm on Mondays and 9am to 5pm, Tuesday to Friday (except bank holidays).

Visit our New Build page for more information.

New Build page