How can we help?

Case updates

You can use 'Case Tracking' on NFI Online to see your next update. Please don't call us for an update within the first 7 working days after you submit an application, as we'll be assessing your application. If we need anything further from you we'll be in touch by email.

Mortgage payment breaks

If your client would like a mortgage payment break, please see our mortgage payment break page to apply. Our contact centres are currently experiencing a high volume of calls, the quickest way to request a mortgage payment break is online.

Choose a category below to see how to get in touch with our support teams.

Case updates and making a change to a case (purchase and remortgage applications) This will reveal additional content: Case updates

The quickest way to get an instant update is to login to NFI Online. If you need any help, visit our case tracking page.

Login to NFI Online

If you can't find what you're looking for online, you can call us for an update on 0345 730 20 11 from 9am to 5pm, Monday to Friday. Choose option 4, then option 1 and then option 3 for a case update.

For the first four days following submission of your application, we’ll be working on the case so please don’t call us for an update. If we need anything further, we’ll let you know.

To make a change to a case

Call us on 0345 730 20 11 from 9am to 5pm, Monday to Friday to make a change to your application. Choose option 4, then option 1 and then option 2 to make a change.

You may also be able to make changes to your case after submitting it using the 'Amend case' option. To find out what can be amended, please see our Amend Case page.

Take a look at our case updates page where you’ll find lots of useful information after you’ve submitted your case.
Rate switch case updates and support This will reveal additional content: Talk to our experienced Business Development Advisers using Broker Chat.
Broker Chat

We're available from 9.30am to 5pm on Mondays and 9am to 5pm, Tuesday to Friday (except bank holidays).
Product and lending criteria support This will reveal additional content: Talk to our experienced Business Development Advisers about our lending criteria and our products using Broker Chat.
Broker Chat Find your Business Development Advisers
If you feel your query is more complex, call the team on 0345 600 31 31 and choose option 1.

We're available from 9.30am to 5pm on Mondays and 9am to 5pm, Tuesday to Friday (except bank holidays).
NFI Online technical support This will reveal additional content: Talk to our experienced Technical Support Advisers using Broker Chat if you have a technical query.
Broker Chat

We're available from 9.30am to 5pm on Mondays and 9am to 5pm, Tuesday to Friday (except bank holidays).
Registrations, login and procuration fees support This will reveal additional content: Talk to our experienced Business Development Advisers using Broker Chat about registering to place business, login support or procuration fees
Broker Chat
We're available from 9.30am to 5pm on Mondays and 9am to 5pm, Tuesday to Friday (except bank holidays).
New Build support This will reveal additional content: Contact our dedicated New Build support team on 0345 607 22 45 or email us at Intermediary.RelationshipsNewbuild@nationwide.co.uk.

We're available from 9.30am to 5pm on Mondays and 9am to 5pm, Tuesday to Friday (except bank holidays).

Visit our New Build page for more information.

New Build page
Large loans support This will reveal additional content: Our dedicated large loan team can answer any pre-application large loan enquiries (£500,000 to £2,000,000). Call 0800 464 3001 from 9am to 5pm, Monday to Friday (except bank holidays).

For updates on large loans cases which have been submitted, please call 0345 730 20 11.

Have a question?

If you've got a question, our FAQs may already have the answer.

Check our FAQs

Contact your BDM

Our BDMs provide support face to face and on the phone across the UK.

Use our BDM finder

Help us get better at helping you

Share any suggestions or news of great service you’ve received from our teams.

Leave us feedback