How can we help?

Choose a category below to see how to get in touch with our support teams.

Case updates and updating case details (purchase and remortgage applications) This will reveal additional content: Case updates

For an instant update, login to NFI Online. If you need any help, visit our case tracking page.
Login to NFI Online Case tracking page
For the first four days following submission of your application, we’ll be working on the case so please don’t call us for an update. If we need anything further, we’ll let you know.

Update case details

Call us on 0800 30 20 11 from 8am to 6pm, Monday to Friday.

Take a look at our case updates page where you’ll find lots of useful information after you’ve submitted your case.
Rate switch case updates and support This will reveal additional content: New applications

Talk to our experienced Dedicated Broker Support advisers about a new application using Broker Chat.
Broker Chat
If you feel your query is more complex, call the team on 0800 545 3131 and choose option 1.

Existing applications

Talk to our experienced Dedicated Broker Support advisers about a submitted rate switch application using Broker Chat.

Broker Chat

If you feel your query is more complex, call the team on 0800 545 3131 and choose option 2.

We’re available from 9.30am to 6pm on Mondays and 9am to 6pm Tuesday to Friday (except bank holidays).
Product and lending criteria support This will reveal additional content: Talk to our experienced Dedicated Broker Support advisers about our lending criteria and our products using Broker Chat.
Broker Chat
If you feel your query is more complex, call the team on 0800 545 3131 and choose option 1.

We're available from 9.30am to 6pm on Mondays and 9am to 6pm Tuesday to Friday (except bank holidays).
NFI Online technical support This will reveal additional content: Talk to our experienced Dedicated Broker Support advisers using Broker Chat if you have a technical query.
Broker Chat
If you feel your query is more complex, call the team on 0800 545 3131 and choose option 2.

We're available from 9.30am to 6pm on Mondays and 9am to 6pm Tuesday to Friday (except bank holidays).
Procuration fees and registration support This will reveal additional content: Talk to our experienced Dedicated Broker Support advisers using Broker Chat about procuration fees or registering to place business.
Broker Chat
We're available from 9.30am to 6pm on Mondays and 9am to 6pm Tuesday to Friday (except bank holidays).
New Build support This will reveal additional content: Contact our dedicated New Build support team on 0800 085 2245 or email us at Intermediary.RelationshipsNewbuild@nationwide.co.uk.

We're available from 9.30am to 6pm on Mondays and 9am to 6pm Tuesday to Friday (except bank holidays).

Visit our New Build page for more information.

New Build page
Large loans support This will reveal additional content: Our dedicated large loan team can answer any pre-application large loan enquiries (£500,000 to £2,000,000). Call 0800 464 3001 from 9am to 5pm, Monday to Friday (except bank holidays).

For updates on large loans cases which have been submitted, please call 0800 30 20 11.

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