How can we help?

Due to the government’s guidelines, Dedicated Broker Support phone lines aren't available until further notice. Use Broker Chat from 9am to 5pm for your pre-application queries.

You can check our lending criteria here, case updates here or service updates here.

Procuration fees will be paid as normal via your nominated Corporate Account.

Thank you for helping us during this challenging period.

If your client would like a mortgage payment holiday, please see our Coronavirus payment holiday page to apply. Our contact centres are currently experiencing a high volume of calls, the quickest way to request a payment holiday is online.

Choose a category below to see how to get in touch with our support teams.

Case updates and updating case details (purchase and remortgage applications) This will reveal additional content: Case updates

For an instant update, login to NFI Online. If you need any help, visit our case tracking page.
Login to NFI Online Case tracking page
For the first seven days following submission of your application, we’ll be working on the case so please don’t call us for an update. If we need anything further, we’ll let you know.

Update case details – Material change and completions only

Call us on 0345 730 20 11 from 9am to 5pm, Monday to Friday.

Take a look at our case updates page where you’ll find lots of useful information after you’ve submitted your case.
Rate switch case updates and support This will reveal additional content: Talk to our experienced Business Development Advisers using Broker Chat.
Broker Chat
If you feel your query is more complex, call the team on 0345 600 31 31 and choose option 2.

We’re available from 9.30am to 6pm on Mondays and 9am to 6pm Tuesday to Friday (except bank holidays).
Product and lending criteria support This will reveal additional content: Talk to our experienced Business Development Advisers about our lending criteria and our products using Broker Chat.
Broker Chat Find your Business Development Advisers
If you feel your query is more complex, call the team on 0345 600 31 31 and choose option 1.

We're available from 9.30am to 6pm on Mondays and 9am to 6pm Tuesday to Friday (except bank holidays).
NFI Online technical support This will reveal additional content: Talk to our experienced Business Development Advisers using Broker Chat if you have a technical query.
Broker Chat
If you feel your query is more complex, call the team on 0345 600 31 31 and choose option 2.

We're available from 9.30am to 6pm on Mondays and 9am to 6pm Tuesday to Friday (except bank holidays).
Registrations, login and procuration fees support This will reveal additional content: Talk to our experienced Business Development Advisers using Broker Chat about registering to place business, login support or procuration fees
Broker Chat
We're available from 9.30am to 6pm on Mondays and 9am to 6pm Tuesday to Friday (except bank holidays).
New Build support This will reveal additional content: Contact our dedicated New Build support team on 0345 607 22 45 or email us at Intermediary.RelationshipsNewbuild@nationwide.co.uk.

We're available from 9.30am to 6pm on Mondays and 9am to 6pm Tuesday to Friday (except bank holidays).

Visit our New Build page for more information.

New Build page
Large loans support This will reveal additional content: Our dedicated large loan team can answer any pre-application large loan enquiries (£500,000 to £2,000,000). Call 0800 464 3001 from 9am to 5pm, Monday to Friday (except bank holidays).

For updates on large loans cases which have been submitted, please call 0345 730 20 11.

Have a question?

If you've got a question, our FAQs may already have the answer.

Check our FAQs

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