How can we help?

Broker Chat

Broker Chat can help with:

  • pre-application questions
  • procuration fees
  • tech support for NFI Online.

Available 9.30am to 5pm on Mondays and 9am to 5pm Tuesday to Friday (except Bank Holidays).

Broker Chat

Give us a call

Case updates, changes, cancellations, or appeals:
0345 730 20 11 (Option 4, then option 1)

0345 600 31 31

New Builds:
0345 607 22 45

Our tech support team are only available via Broker Chat.

All lines available 9am to 5pm, Monday to Friday (except Bank Holidays). Pre-application and New Build lines open from 9:30am on Mondays. 

Calls to 03 numbers cost no more than calls to 01 or 02 numbers.

Send us an email

New Builds:

Missing procuration fees:

We'll respond within 24 to 48 hours.

NFI Online

The fastest way to get case updates, including progress on valuations.

Brokers can create, amend, or cancel cases and upload additional documents. Brokers and admins can see case updates and details.

Available 24 hours a day, 7 days a week.

NFI Online

Contact your Business Development Manager (BDM)

Our BDMs provide face to face and phone support with pre-application questions across the UK.

BDM Finder


To find out how long it takes to: 

  • process an application
  • answer a call, or
  • respond to a chat request

check out our service level details.


For redemption statements, conveyancing and probate work, check our solicitors page.

Logging a fraud concern with us

If you're concerned about possible fraud on a mortgage application, you can email us at


We do everything we can to get it right first time, but sometimes things don’t go as expected. If you feel this has happened to you, let us know using any of the contact details on this page. We’ll work with you to understand the problem and find a way to put things right again.

By post

Northampton Administration Centre
Kings Park Road
Moulton Park

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Mortgage Manager

Does your client already have a mortgage with us? They can manage their mortgage using our Mortgage Manager.