How can we help?
Case updates
You can use 'Case Tracking' on NFI Online to see your next update. Please don't call us for an update within the first 7 working days after you submit an application, as we'll be assessing your application. If we need anything further from you we'll be in touch by email.
Choose a category below to see how to get in touch with our support teams.
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Case updates and making a change to a case (purchase and remortgage applications) This will reveal additional content
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Rate switch case updates and support This will reveal additional content
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Product and lending criteria support This will reveal additional content
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NFI Online technical support This will reveal additional content
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Registrations, login and procuration fees support This will reveal additional content
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New Build support This will reveal additional content
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Large loans support This will reveal additional content
Contact your BDM
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