Getting in touch with us

After you’ve made an application

Getting case updates

For an instant update, login to NFI Online . Visit our case tracking page if you need any help.

If you can’t find what you’re looking for, then call our Mortgage New Business team.

Please avoid calling us for an update within the first four working days after submitting your application, as we’ll be processing your case. We'll contact you if we need anything.


To update case details

To update details on a submitted application, call our Mortgage New Business team on 0800 30 20 11 from 8am-6pm, Monday-Friday.

Take a look at our case update page where you’ll find lots of useful information that may save you a phone call.


Before you make an application

Dedicated Broker Support

Talk to our experienced Business Development Advisers using Broker Chat. They can help with:

If you feel your query is more complex, you can also call the team on 0800 545 3131. Choose option 1 for product and criteria queries, or option 2 for technical support.

Dedicated Broker Support are available from 9:30am-6pm on Mondays and 9am-6pm Tuesday-Friday (except bank holidays).

Dedicated Broker Support map

Your Nationwide Business Development Manager (BDM)


New build applications

Contact the new build support team on 0800 085 2245 from 9.30am-6pm on Mondays and 9am-6pm Tuesday-Friday (except bank holidays), or email us at

Large loan applications

Our dedicated large loan team can answer any pre-application large loan enquiries, not covered by published policy (£500,000 to £2,000,000). You can call them on 0800 464 3001 from 9am-5pm, Monday-Friday (except bank holidays).

For updates on large loans cases which have been submitted, please call 0800 30 20 11.


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