Are you having trouble logging in?

Your User ID is the same as you use for the Mortgage Trading Exchange (MTE). You can request your User ID to be reset by completing the Mortgage Brain Contact Form.

Go to MTE's website where you'll be able to request to receive a password hint via email.

If you still can’t remember your MTE password for NFI Online, you can request a password reset by completing the Mortgage Brain Contact Form.

If you can’t remember your MTE pin for NFI Online, Mortgage Brain can reset this for you. Please complete the Mortgage Brain Contact Form for further assistance.

If you've recently registered to use NFI Online, you should ensure that the registration process has been fully completed and you have waited at least two working hours after completing step 2.

You can find more information about our registration process below.

You must be registered with both MTE and Nationwide. You won't be able to login to NFI Online until this is fully completed.

Registering with Nationwide is a two-step process.

1. If you've not already done so, you must register with MTE. You will then need to wait two working hours before completing step 2.
2. After two working hours, please return to the NFI Online login screen. When you login for the first time, you'll automatically be taken through step 2 of the registration.

Once you’ve completed step 2, we’ll confirm your registration within two working hours by emailing you. You'll then be able to login and create a case.

For more information about how to register as a seller, administrator or supervisor, check out our useful guide.

If you’ve successfully logged in to your NFI Online account in the last 12 months, you should contact us on 0345 6003 131 (option 2).

If you’ve not used NFI Online in the last 12 months, you'll need to complete a new registration. You can find more information about our registration process in the above two questions.