Financial Adviser Service Awards 2025

Five Stars. Again, Thank You.

The 2025 Financial Adviser Service Awards were held on Thursday 20 November in London. These awards are voted for by FCA regulated Intermediaries and Financial Advisers. They are asked to vote on the quality of service they received from providers in the last 12 months. Ratings between 1 and 5 are given, with 5 being the highest.

It's thanks to your support that we have achieved 5 Stars again this year. We'll keep working hard to continue to deliver the service you and your clients deserve.

Here are some of the ways we support you and your clients

  • Helping Hand - affordability is often an issue for first time buyers. Helping Hand could help first time buyers borrow up to six times their income. It's available up to 95% LTV across our 5 and 10 year fixed rates mortgages.
  • New Build - we're supporting New Build clients with up to 95% LTV for new build houses and 85% for flats. We also have an improved offer period of 9 months.
  • Interest Only - we’ve enhanced our Interest Only offering. Now accepting additional repayment strategies including UK savings, investments, pensions funds and sale of other UK property.  As well as 75% LTV - and up to 85% when using a part-and-part structure.
  • Reducing our affordability stress rates to enable your clients to borrow more, up to £28,000 more on average. These reductions will help first time buyers, home movers and clients remortgaging to us.
  • Delivering faster offers - our investment in digital capability means we are delivering faster offers, and at least 20% of applicants are benefiting from automated income verification. Also, the use of automated valuation models, mean more applicants are receiving offers within 20 minutes of starting their application.

 

We'll continue to listen and improve so we can support you and your clients. Visit our support page to see how we can support you face to face, online or on the phone.

Support page