Information:
We've made enhancements to the DIP process to show additional affordability when your clients are eligible for extra help or Helping Hand. For details see our Remortgage, Home mover and Helping Hand product pages.Join us for our next Economic Update
We will be delivering our next Economic Update via our live webinar on Thursday 16 October 10:30 to 11:15 am.
Service levels
See our service levels for a clear indication of how long it might take us to process your case.
Initial assessment
Average working daysStandard cases
2
days
Refer cases
All cases which receive an initial refer decision
3
days
Application to offer
Average working daysStandard cases
8
days
Refer cases
All cases which receive an initial refer decision
13
days
Valuations
Valuations booked and carried outwithin 10 days
93%
Extra Help for home mover and remortgage clients
We offer extra help with affordability for your clients looking to remortgage or move home. If they take a 5 or 10 year fixed rate product, and meet eligibility criteria, they could borrow more.
What are you looking for today?
Affordability calculator
Use our affordability calculator to assess borrowing options for your clients.
Broker Chat
Talk to our experienced advisers using Broker Chat to get the answer to your questions.
Support
From system support to product and criteria questions, our expert team are ready to help: face-to-face, online and on the phone.
News and insights
Find out the latest news and updates to our products and criteria, or browse our insight section to explore the latest trends in house prices and the mortgage industry.
See more