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Service levels
See our service levels for a clear indication of how long it might take us to process your case.
Initial assessment
Average working daysStandard cases
Refer cases
All cases which receive an initial refer decision
3
days
Application to offer
Average working daysStandard cases
Refer cases
All cases which receive an initial refer decision
15
days
Valuations
Valuations booked and carried outwithin 10 days
Protecting against mortgage fraud
Mortgage intermediaries are a potential target for mortgage fraud. Our latest fraud article includes best practices in fraud prevention to protect both intermediaries and clients.
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Affordability calculator
Use our affordability calculator to assess borrowing options for your clients.
Broker Chat
Talk to our experienced advisers using Broker Chat to get the answer to your questions.
Support
From system support to product and criteria questions, our expert team are ready to help: face-to-face, online and on the phone.
News and insights
Find out the latest news and updates to our products and criteria, or browse our insight section to explore the latest trends in house prices and the mortgage industry.
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