Useful guides for you and your clients
We have a number of guides created for both you and your clients to help you deliver the best service and experience.
Service updates
Last updated: 19 November 2024 - See our service levels for a clear indication of how long it might take us to process your case.
Initial assessment
Average working daysStandard cases
2
days
Refer cases
All cases which receive an initial refer decision
4
days
Application to offer
Average working daysStandard cases
10
days
Refer cases
All cases which receive an initial refer decision
16
days
Valuations
Percentage of valuations booked and carried outwithin 10 days
91%
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Affordability calculator
Use our affordability calculator to assess borrowing options for your clients.
Broker Chat
Talk to our experienced advisers using Broker Chat to get the answer to your questions.
Support
From system support to product and criteria questions, our expert team are ready to help: face-to-face, online and on the phone.
Latest news and Bank of England updates
Read more on our latest product, lending criteria, BOE changes and business updates.
Read more latest news BOE updates