The best service starts with great communication. So here, you can get an indication of how long it’ll take us to process your cases.
|
Service levels* |
Application Type | |
|---|---|---|
| Standard (non-refer cases) |
Refer cases** | |
| Average number of working days for initial assessment | 2 days* | 3 days* |
| DIP refer status reviewed within | N/A | 1 day* |
| Average number of working days for document processing | 1 day* | |
| Percentage of valuations booked and carried out within 10 working days (Subject to access and application submitted correctly). |
90% | |
| Valuation assessment (if required) once received by Nationwide | 1 day* | |
| Average number of working days from app to offer | 9 days* | 15 days* |
| Post offer assessment | 2 days* | |
| Broker Chat enquiries | 5 minutes | |
| New enquiries | 1 minute | |
| Case updates | 1 minute | |
|
* These are measured in working days from the day after you submit your case or document. Please note all timescales |
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