The best service starts with great communication. So here, you can get an indication of how long it'll take us to process your cases.
Service levels* |
Application Type | |
---|---|---|
Standard (non-refer cases) |
Refer cases** | |
Average number of working days for initial assessment | 1 day | 3 days |
DIP refer status reviewed within | N/A | 1 day |
Average number of working days for document processing | 1 day | |
Percentage of valuations booked and carried out within 10 working days (Subject to access and application submitted correctly). |
95% | |
Valuation assessment (if required) once received by Nationwide | 1 day | |
Average number of working days from app to offer | 8 days | 13 days |
Post offer assessment | 3 days | |
Broker Chat enquiries | 3 minutes | |
New enquiries | 2 minutes | |
Case updates | less than a minute | |
* These are measured in working days from the day after you submit your case or document. Please note all timescales |