Help and support

If you're having trouble keying your application, please check the information below. It may provide the answer to your query.

Top tips

  • Please key your application using our recommended compatible browsers which are Google Chrome and Edge.
  • Ensure you’ve completed the ‘Property Details’ and ‘Annual Property Outgoings’ within the ‘Decision in Principle (DIP)’ section. You won't be able to proceed to ‘Full Mortgage Application (FMA)’ until you have completed these details.
  • When keying income, please ensure you've keyed the correct amount for the frequency. If your client receive a monthly commission amount, please work out the average of the last three months. You can key this, selecting the frequency as monthly. View our income criteria page for more information.

Got a query we’ve not covered?

  • For pre-application queries, talk to us using Broker Chat
  • For post-application queries, updates or changes to your application call us on 0345 730 20 11.

Keying guides

Check our useful keying guides for help submitting your case

NFI Online keying guides

A-Z criteria

Search our criteria A to Z

A-Z criteria