Help and support

If you're having trouble keying your application, please check the information below which may provide the answer to your query. 

Top tips

  • Please key your application using our recommended compatible browsers which are: Internet Explorer 10/11 or Google Chrome.
  • Ensure you’ve completed the ‘Property Details’ and ‘Annual Property Outgoings’ within the ‘DIP’ section, as you won't be able to proceed to ‘FMA’ until these details have been filled in.
  • When keying income, please ensure you've keyed the correct amount for the frequency. For example, if your client is paid a monthly commission amount, please work out the average of the last three months and key this, selecting the frequency as monthly. View our income criteria page for more information.

Got a query we’ve not covered?

  • For pre-application queries, talk to us using Broker Chat or call us on 0345 600 31 31 (option 1 for products, criteria and BDM escalations.
  • For technical support, please contact us using Broker Chat
  • For post-application queries, updates or changes to your application call us on 0345 730 20 11.

Keying guides

Check our useful keying guides for help submitting your case

NFI Online keying guides

A-Z criteria

Search our criteria A to Z

A-Z criteria

NFI Online FAQs

If you have another question, we may have already answered it in our frequently asked questions

NFI Online FAQs