The team works with valuers and underwriters to ensure your application runs smoothly. They understand how busy the year-end and half year is for builders, so the team are here to support you at this time.
Before you apply
If you need help with a New Build application, talk to our dedicated New Build support team.
They're on hand to answer your pre and post application queries about:
- New Build lending criteria
- New or urgent cases
- Property eligibility, including whether we're able to lend on a specific site.
Contact them by emailing NewBuild@nationwide.co.uk or calling 0345 607 22 45.
The team is available from 9.30am to 5pm Mondays and 9am to 5pm Tuesday to Friday (except bank holidays).
After submitting your application
If you need support with a submitted application, our specialist New Build case owners can help you.
As they're only focussed on New Build cases, they'll ensure your case goes through as soon as possible.
One of the team will own your case, providing you with one-to-one support, from full mortgage application to offer.
See our contact us page for our case updates phone lines.