Dedicated support for you

Here at Nationwide, we have dedicated teams ready and waiting to support you and answer your queries. Getting your client a mortgage quickly and easily is important to us.

Before you apply

If you need help with a New Build application, talk to our dedicated New Build support team. They’re on hand to answer your pre and post application queries about:

The team works closely with valuers and underwriters to ensure your application runs smoothly. They also understand how busy builders' year end and half year is, so the team are here to support you at this time.

The team is available from 9.30am-5pm Mondays and 9am-5pm Tuesday-Friday (except bank holidays).

Contact them by emailing or calling 0345 607 22 45.

Nationwide's New Build support team: Paul, Charlotte, Katie and Hayley

After submitting your application

If you need support with a submitted application, our specialist New Build case owners can help you.

They’re solely focussed on New Build cases, so have all the experience and knowledge to ensure your case goes through quickly and smoothly.

One of the team will personally own your case, providing you with one-to-one support, from full mortgage application to offer.

See our contact us page for our case updates phone lines.

Nationwide's New Build case owners

Watch our latest video update

Find out how we're committed to supporting the New Build market from Andy Dean, Head of Intermediary Support and New Build.

Closed sites

Our site list shows sites that have reached their exposure limit and are closed to Nationwide lending.

View our site list

Speed up your applications

Here’s a quick checklist with useful things to remember when submitting a New Build case.

Read our checklist

New Build criteria

View our New Build lending criteria before you submit a case. 

View our New Build criteria