Dedicated support for you
Here at Nationwide, we have dedicated teams ready and waiting to support you and answer your queries. Getting your client a mortgage quickly and easily is important to us.
Before you apply
If you need help with a New Build application, talk to our dedicated New Build support team. They’re on hand to answer your pre and post application queries about:
- New Build lending criteria
- New or urgent cases
- Sites nearing exposure limits
The team works closely with valuers and underwriters to ensure your application runs smoothly. They also understand how busy builders' year end and half year is, so the team are here to support you at this time.
The team is available from 9.30am-5pm Mondays and 9am-5pm Tuesday-Friday (except bank holidays).
Contact them by emailing Intermediary.RelationshipsNewbuild@nationwide.co.uk or calling 0345 607 22 45.
Nationwide's New Build support team: Paul, Charlotte, Katie and Hayley
After submitting your application
If you need support with a submitted application, our specialist New Build case owners can help you.
They’re solely focussed on New Build cases, so have all the experience and knowledge to ensure your case goes through quickly and smoothly.
One of the team will personally own your case, providing you with one-to-one support, from full mortgage application to offer.
See our contact us page for our case updates phone lines.
Nationwide's New Build case owners
Watch our latest video update
Find out how we're committed to supporting the New Build market from Andy Dean, Head of Intermediary Support and New Build.
Our site list shows sites that have reached their exposure limit and are closed to Nationwide lending.View our site list
Speed up your applications
Here’s a quick checklist with useful things to remember when submitting a New Build case.Read our checklist
New Build criteria
View our New Build lending criteria before you submit a case.View our New Build criteria