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Information

To reserve a product, submit a Decision in Principle, click on ‘Reserve Product,’ and follow the prompts. You don’t need to submit a full mortgage application. If your client is paying the fee up front, the product isn’t reserved until the fee is paid. 

Service updates

Last updated: 15 March 2024 - See our service levels for a clear indication of how long it might take us to process your case.

Initial assessment

Average working days

Standard cases

2 days

Refer cases
All cases which receive an initial refer decision

4 days

Application to offer

Average working days

Standard cases

10 days

Refer cases
All cases which receive an initial refer decision

14 days

Valuations

Percentage of valuations booked and carried out

within 10 days

93%

Affordability calculator

Use our affordability calculator to assess borrowing options for your clients.

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Broker Chat

Talk to our experienced advisers using Broker Chat to get the answer to your questions.

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support

Support

From system support to product and criteria questions, our expert team are ready to help: face-to-face, online and on the phone.

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Latest news and Bank of England updates

Read more on our latest product, lending criteria, BOE changes and business updates.

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