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Latest Service Levels

  • Average time to answer calls

    Sales Support: 174 Secs
    Service centre: 30 Secs

  • Application to offer

    Average time from app to offer:
    8 days

  • Documentation

    Processing documents received:
    23 October

Latest News

Selected fixed and tracker rate changes

From Thursday 23 October, we'll be making the following changes to our product range: selected 2, 3 and 5 year fixed rates reduced by up to 0.55%; all 2 year tracker rates reduced by up to 0.65% up to 75% LTV; 2 year fixed rate at 3.99% up to 90% LTV with a £0 product fee increased to 4.09%.

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