Latest Service Levels

  • Average time to answer calls

    Sales Support: 136 secs
    Service centre: 9 secs

  • Application to offer

    Average time from app to offer:
    8 days

  • Documentation

    Processing documents received:
    25 February

Latest News

From Wednesday 4 March we'll stop accepting NewBuy / MI New Home applications

The NewBuy and MI New Home schemes are being withdrawn by the Department for Communities and Local Government, and the Scottish Government respectively.

As a result, we'll stop accepting applications for these schemes from Wednesday 4 March.

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