Latest Service Levels

  • Average time to answer calls

    Sales Support: 69 Secs
    Service centre: 28 Secs

  • Application to offer

    Average time from app to offer:
    8 days

  • Documentation

    Processing documents received:
    16 October

Latest News

Selected 95% LTV fixed rates reduced by 0.50%

From Wednesday 15 October, we'll be making the following changes to our 95% LTV fixed rates: 5 year fixed rates at 95% LTV for existing borrowers purchasing reduced by 0.50%, starting from 5.49% with a £999 product fee (£0 booking fee) or, 5.69% with a £0 product fee (£0 booking fee).


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