FAQs

Once your clients’ application is completed, they’ll receive a First Payment Notification in writing within 7 working days informing them of their first mortgage payment and when it’ll be taken from their account.

Your client’s first payment can be higher than their normal monthly payment. This is because it’ll include interest from the date we released the funds to the end of that month, plus their normal monthly payment for the following month.

So, for example if your client moves in on the 12th of May, their first mortgage payment in June will include interest for 12-31st of May as well as the standard mortgage payment for June.

Your client will need to provide details for a minimum trading period of two years, which has been verified by an Accountant’s Certificate. The latest year end can’t be more than 18 months ago.

We will request the Accountant’s Certificate which must be prepared and signed by a professionally qualified Associate or Fellow. If this isn’t available, we’ll use the corresponding years’ Tax Assessment forms issued by HMRC (SA302*).

*The only two SA302’s that are acceptable are those covering the years 2019/20 and 2020/2021.

If your client’s on a permanent contract with a basic salary only, we’ll just need to see their most recent payslip.

If we’re using their basic salary plus bonus/overtime/commission, the proofs required will vary depending on how often they receive payment. For full details please read our income criteria.

Where possible, we will seek to verify your client's income using information held at credit bureaus. If we are able to successfully verify your client's declared income, we will not request to see any income proofs. Please do not attach income proofs to an application if they are not requested as we will then be required to assess them and this may delay the progress of your case.

Yes, the product fee can be added to the loan, but the total of the loan and the fee mustn’t exceed the client’s affordable amount. For full details, read our product reservation page.

Adding the product fee to the loan could push your client over a LTV threshold. This is acceptable, provided the loan amount is still affordable.

Where your client has, or will have on completion, only one mortgaged property, standard LTV limits will apply. Maximum 85% LTV will continue to apply if the client will own two or more mortgaged properties on completion and will be treated as a Second Property application, even if the property being purchased or remortgaged will be your client’s main residence.

When considering affordability, we’ll take into account the outstanding balance of any mortgages that are continuing, unless they are let and satisfy our Additional Properties criteria.

Income paid in a foreign currency isn’t acceptable for the following new lending applications:

• Purchases (including second property types)
• Remortgages
• Further advances
• Porting with additional borrowing

Where a client is looking to complete a combination of transactions, such as a term change and additional borrowing, then foreign currency income can’t be used.

Applications using foreign currency income without new lending

• For existing Nationwide customers moving home, where no new lending is required, foreign currency income can be considered. This includes clients porting without additional borrowing.
• For existing Nationwide customers looking to change their term or repayment type, foreign currency income can be considered.
• If there’s no affordability assessment required, such as switching rates at deal end, we won’t need to look at income and therefore foreign currency income won’t need to be considered.

To save your clients results, follow the steps below:

1. Fill in the calculator as normal.

2. On the results page press ‘Print’.

3. You should then see a Print Options screen that asks you to ‘select printer’. Scroll until you find any of the following options:

• Adobe PDF
• Microsoft XPS Document Writer
• PDF Creator (you can download a free version of PDF Creator here).

4. Select one of the options above, then press ‘print’.

5. After a few moments, a window should pop up asking you to ‘Save File As’. Choose your destination folder as normal and press ‘save’. Your client’s results should now be saved.

You can only submit these applications via Nationwide directly. Alternatively, your application can be submitted by another intermediary.

You can submit without advice via Nationwide.co.uk or you can call 03457 30 20 10 to arrange an appointment with a Mortgage Adviser.

If your client is looking to borrow between 80% and 90% LTV, you’ll need to select the ownership type as 'Standard' within the Loan Requirements screen. Where the question asks 'Does this application relate to a Nationwide or External Scheme?', select 'Help to Buy'

Following this, select 'Pay off second charge' within the Additional Borrowing screen, which will enable you to access the products.

Then key both of the existing loans (i.e. the mortgage with another lender and the Help to Buy equity loan) with a £0 balance. This will instruct the Conveyancer to ensure that both loans are redeemed.

Please note, this process only applies to cases between 80% and 90% LTV. For cases under 80% LTV, please key as per a standard Remortgage case.

If your DIP is declined due to affordability or criteria, you can appeal by getting in touch with your BDM. If you need to appeal a decline that’s been submitted to FMA, please call our Mortgage New Business team.

If your DIP is declined due to the property, you can appeal the decision by completing the DIP Property Decline Appeal Form.

This means the case needs more investigation and will be reviewed by an underwriter. To find the latest time frames, check our current service levels. There are a number of reasons why this may be, such as we might not be able to verify details for an existing customer, the applicant’s credit history may not be satisfactory etc.

Please do not attach any documents at this stage as this may delay the decision.

It’s very important to ensure that the information you’ve keyed is accurate. If anything’s incorrect, you’ll be sent an underwriting request to make changes, which will delay your decision.

Yes you can, but please be aware that any fees paid could be lost if the case can’t proceed.

No, but if you want to create a Mortgage Illustration before the DIP in NFI Online, you can enter the Mortgage Illustration data into the DIP process which will save you having to key the data again. You'll be unable to produce a mortgage illustration prior to completing a DIP for additional borrowing (further advance) applications.

Once the DIP has been scored you are unable to amend the current and previous address history, or applicant’s name. Please contact Mortgage New Business on 0345 730 20 11 for further guidance.

Yes, you can still get a DIP decision for your client, but this won’t include a decision on the property and you’ll still need to enter the security details before you can proceed to Full Mortgage Application.

As long as a DIP decision hasn’t been obtained, you can revisit the DIP section and amend the property details. If a DIP decision has been received and you’d like to change your clients address, this will need to be done via a new application.