Please avoid calling us for a update within the first four working days after submitting your application, as we'll be processing your case. We'll contact you if we need anything.
- For an instant update, login to NFI Online. Visit our case tracking page if you need any help.
- View our case updates page for top tips which may save you a phone call.
- To track your case on MTE, click here.
We’re committed to providing you with a level of service that is second to none. So that we’re completely transparent as to how we’re currently performing, please see our latest service stats below.
|Service levels (Last updated 19 November 2018)|
|Average time to answer calls: Case updates||19 seconds|
|Average number of working days from application to offer||10 days|
|DIP refer decisions reviewed within||2 days|
|Average number of working days for document processing||3 days|
|Valuations are instructed on||Day 1|
|Average time to answer calls: New enquiries||1 minute 13 seconds|
|Average time to answer Broker Chat requests: New enquiries||47 seconds|