NFI Online

NFI Online provides fast processing and case tracking to give you an efficient case experience.

And to provide you with a better experience, we’ve recently introduced a number of improvements to the way you submit an application to us.

The key changes we’re making mean that:

  • You could now get an automated valuation decision at Decision in Principle (DIP) stage
  • It’ll be easier to find your clients’ addresses
  • You won’t need to supply physical income proofs on certain cases, meaning reduced application to offer times
  • There will now be a pre-DIP affordability check

Download our guide for full details of how we’ve improved NFI Online with you in mind.

If you’ve got a question about the changes to NFI Online read our FAQs

Login to NFI Online 
 Read the NFI online FAQs 
 Download NFI online guides 

Need to contact us?

For cases that are pre full mortgage application, you can contact one of our experienced advisers on Broker Chat.

For cases that are post full mortgage application, call 0800 30 20 11 (option 4, then option 1). Then choose from the following options:

  • Option 1 for release of funds
  • Option 2 for material changes
  • Option 3 for updates

View our latest service level times for call waiting, application to offer and valuation from instruction to receipt.

Need to register for NFI Online?

To be able to use NFI Online you need to register with us before you can submit business.

Forgotten your login details?

Please contact our technical support team on 0800 545 3131 (option 2) who will request your password reset.

How to submit cases

Cases should be submitted electronically whenever possible, but there are some exceptions.

For a list of cases that require paper applications please click here

To help you submit your mortgage applications, please view our packaging guides