Contact us

Post application support

Case updates

For an instant update, login to NFI Online. Visit our case tracking page if you need any help.

If you can’t find what you’re looking for, then call our Mortgage New Business team.

Please avoid calling us for an update within the first four working days after submitting your application, as we’ll be processing your case. We'll contact you if we need anything.

View our case updates page for top tips which may save you a phone call.

Update case details

To update details on an application/DIP, call our Mortgage New Business team on 0800 30 20 11 from 8am-8pm, Monday-Friday and 9am-5pm on Saturday.

Pre application support

Dedicated Broker Support

Talk to our experienced Dedicated Broker Support advisers on Broker Chat if you need any support with:

You can also call us on 0800 545 3131.

Dedicated Broker Support are available from 9.30am-6pm on Mondays and 9am-6pm Tuesday-Friday (except bank holidays).

Technical support

Contact one of our experienced Dedicated Broker Support advisers on 0800 545 3131 for technical help with NFI Online. Press option 2 for system support.

Your Nationwide BDM

Your BDM can support you with:

  • application advice
  • understanding new policy and changes in the market
  • lending criteria
  • product information

New build applications

Contact the new build support team on 0800 085 2245 from 9.30am-6pm on Mondays and 9am-6pm Tuesday-Friday (except bank holidays), or email us at

Large loan applications

Our dedicated large loan unit can answer any large loan enquiries and service large loan applications (£500,000 to £2,000,000). Contact the large loans team on 0800 464 3001 from 9am-5pm, Monday-Friday (except bank holidays).

For an instant update on our service, visit our service updates page to view our current timescales.


If you’ve received great service by one of our team, or you've received service which you think should be improved, we want to know about it. Please fill in our feedback form and let us know how we're doing.