Service Centre Help

In order to provide a more effective service to you and your clients, Nationwide For Intermediaries has now moved all business to two dedicated intermediary sites in Northampton and Glasgow. Please see below for more information on who you need to contact.

NFI Online and MTE

For cases that are pre full mortgage application call:

0845 601 0763
Option 4 - System support help
Option 5 - DIP updates

For cases that are post full mortgage application call:

0845 609 3421
Option 1 - For intermediaries then Option 2 for NFI Online and MTE updates.

Fax: 01604 852 808
Please note: All faxes must have a fax cover sheet attached.

Large Loans and paper applications

Large Loans
All large loan enquiries and applications continue to be serviced by our dedicated large loan unit in Glasgow who can be reached on:

0845 602 7645

Glasgow Service Centre
2nd Floor
1 Royal Bank Place
Glasgow
G1 3AA

Fax: 01604 856 005

Paper Applications
All paper DIPs and applications continue to be serviced by our dedicated team in Glasgow who can be reached on:


0845 609 3421

Glasgow Service Centre
2nd Floor
1 Royal Bank Place
Glasgow
G1 3AA

Fax: 01604 856 005

You can send paper Decision in Principles (DIPs) to us by:

You can email us outstanding case information for paper based applications to the following addresses:

My NFI

eServices from NFI