We're counting on you

We value your opinion. It helps us shape the requirements of our criteria, the products we offer, and the service that we give you.

So, we'd be grateful if you could spare a moment and show your support for Nationwide in this year's Financial Adviser Service Awards.

Click here to vote for Nationwide

Click here for a reminder of some of the improvements we've recently made, including:

  • Our commitment to launch retention procuration fees
    Earlier this year we confirmed that we'll be paying a procuration fee for retention business later in 2017. This will give all intermediaries access to our full range of switcher products.
  • Supporting First Time Buyers
    Through our competitive product range, we've helped a record 75,000 first time buyers onto the property ladder. That's 1 in 5 of all first time buyers - an increase of 31% on last year*.

    We've also launched the Family Deposit Mortgage, for those looking to help a family member buy a home of their own or move up the property ladder.
  • Increased level of dedicated broker support
    We've increased the level of support available to you across the country through the launch of our dedicated team of 8 telephone based BDM's.

    Plus, we've also invested in our popular instant messaging service, Broker Chat, by extending our opening hours until 6pm. You also have the option to download a copy of your conversation and instantly rate our service.
  • Helping you to receive a quicker offer
    We've created a range of packaging support and requirements guides, making it easier to do business with Nationwide.
  • Improvements to NFI Online and NFI MTE
    We've invested in our systems and moved to multi 24/7 credit bureaux which has increased the number of cases we accept. We now have the ability to value your client's property at Decision in Principle for both purchase and remortgage cases. And our introduction of automated income verification can lead to instant mortgage offers on some applications.

We're always listening - what you think matters and your feedback and vote really does count.

*Compared to full year results 2015/16