Helping you prepare for the EU MCD

Further to our previous communication, we can confirm that our improvements to NFI Online and NFI MTE will be available from Monday 22 February. Our changes for the new EU Mortgage Credit Directive will also take effect from this date.

Pipeline Applications

Ahead of these changes, we'll be adopting the following approach to pipeline cases to minimise disruption to your clients' applications.

  • For applications started, but not submitted prior to 22 February, when you return to the application, NFI Online will prompt you to complete any new questions that have been added to the application form relevant to your client's case. It won't be necessary to produce a new KFI for your client.
  • For applications submitted prior to 22 February requiring a Material Change, please contact New Business in the usual way. In some cases, we might need to collect some additional information from you.
  • For applications submitted prior to 22 February and offered after this date, we'll include additional documentation with your client's mortgage offer detailing the changes and benefits of the EU MCD, including the Reflection Period and Binding Offer. It will also explain what the APRC and additional APRC illustrations are for.

System Unavailability

To implement these changes, NFI Online and NFI MTE will be unavailable from 11pm Friday 19 February until 9am Monday 22 February. We apologise for any inconvenience this may cause.

Help and Support

You can find further information on our EU MCD webpage along with answers to our frequently asked questions. We'll continue to update this with the information you need.

In the meantime, If you have any questions, please contact your local BDM or your regional Dedicated Broker Support team through Broker Chat or on 0800 545 3131.