New and improved call options to help you find the right person in less time

With effect from Monday 2 December 2013

We're changing our call options for Nationwide New Business to help you find the right person in less time.

When phoning 0845 6093421 you'll be given the following three options:

  • Option 1: Fax and address details
  • Option 2: For NFI Online/ NFI MTE applications
  • Option 3: For paper applications

Options 2 and 3 will give you a further choice of:

  • Option 1: Ifyou need an update on your case, are providing additional information, or would like confirmation that we've received your documents
  • Option 2: To talk about a release of funds
  • Option 3: If you've received your welcome pack and have a query about it
  • Option 4: Anyother queries you might have (including the payment of fees for NFI Online or NFI MTE applications)

We hope this improves your experience, and if there's anything else we can do to help, please contact our regional Sales Support team or your local BDM.