Processing your paper cases

We're making some changes to how we process your paper cases. Please see below for full details.

Submitting a DIP (Decision in Principle)
With effect from 12 September 2012, DIPs will be processed in our Northampton Service Centre.

You can continue to email your paper DIP requests to:, but if you need to fax your DIP, from Wednesday 12 September 2012, please use fax number 01604 852 879.

Submitting a FMA (Full Mortgage Application)
With effect from 17 September 2012, all paper applications will be processed in our Northampton Service Centre.

From 17 September 2012, please post your paper applications to the following address:

Northampton Admin Centre (IPA)
Kings Park Road
Moulton Park

Pipeline and Large Loan applications
Existing paper cases and large loan applications will continue to be processed in our Glasgow Service Centre.

Help and Support
For full details call our Sales Support team on 0845 601 0763 or contact your local BDM.