Being 'On Your Side' means sticking by our commitment to keep you updated on our service levels, even when it's taking us slightly longer than normal to answer your phone calls and process your cases.
Our great range of competitive mortgage products is currently very popular, so we're experiencing very high levels of calls and applications. As a result, our service levels now and throughout the month may not be quite as fast as you've come to expect.
To ensure you and your client have the latest information to hand, we'll continue to keep our website updated with our weekly service figures.
We're working hard to ensure a return to our normal turnaround times and would like to thank you for your ongoing support and patience during this busy period.
We'd like to remind you that full case updates are available 24/7 with NFI Online Case Tracking and would encourage you to use this facility as it may be quicker than phoning for a case update.