May's Service Levels

Call waiting times reduced

In May, our Service Centres reduced the average time it took to answer your calls by almost 10 minutes. Take a look at our other key service levels for May below:

Average time to answer: Sales Support 43 secs
Average time to answer: Service Centre 1 min 21 seconds
Average application to offer (for all Nationwide mortgages) 18 days
Average time of valuation from instructed to received 3 days

Did you know you can also find our weekly service levels on our website, so you always have the latest information to hand.

Top Tips on how to submit your cases
Save time with our affordability calculator
We receive a significant number of applications that don't meet our affordability criteria. Before submitting your case, don't forget to use the quick NFI affordability calculator to give you and your client an indication of how much we may be prepared to lend.

If your client is a Non-EEA Foreign National
You can submit applications via NFI Online for clients that have indefinite leave to remain in the UK. If your client doesn't have indefinite leave to remain in the UK (but has a Tier 1 or Tier 2 immigration status), please submit a paper application.
Read our full criteria, and check our 'how to submit a case' guide for more detail.

Give us your views
Vote in our poll
What do you think the main challenge for second time buyers is? Vote in our poll.

Your feedback
Complete our feedback survey if you've placed a case with us in the last month.