New returns process for incomplete paper applications

At Nationwide For Intermediaries we're working hard to make sure that more application types can be submitted via NFI Online.

However, we know there are times when you need to submit your case on a paper application form, and when you do, we're just as committed to giving you the best possible service.

To help us do this, we rely on receiving fully completed paper application forms and currently, 40% of paper applications we receive are missing the critical data we need to provide a credit score or reserve a product.

We're confident the time we currently spend chasing up this missing information could be used to provide a better overall service to our intermediaries. So with effect from Wednesday 16 May we'll begin to return any applications that don't meet a minimum level of completion.

Before we return your case, we'll always try to contact you to obtain the missing information and you can read the full details of the new process on our website, including the process for product rate changes.

We'll send you reminder emails before Wednesday 16 May, and in the meantime your BDM will be happy to answer any questions you may have.

Help and support
If you've got a question about your application you can contact your local BDM, phone our dedicated Sales Support team on 0845 601 0763, or read our FAQs.