September's service levels

Service is our priority. That's why we're on your side.

In September the average time to answer your calls in our Service Centre was reduced to an average of 16 seconds.

If you've placed a case with NFI in the last month, please let us know how it went for you.

Average time to answer: Sales Support 31 secs
Average time to answer: Service Centre 16 secs
Average application to offer 13 days
Percentage of valuations received within 5 days 73%

NFI Online Top Tips
View/ Edit mode

If you've placed a case with NFI and want to make some amends to the information please ensure you have opened the case in edit mode and not view mode.

Submitting documents to NFI
To ensure that your case is processed quickly please submit all documents in the following way:

  • Scan & Attach through NFI Online or MTE
  • Fax them to 01604 852808 using the fax header sheet (for proofs) or to 01604 852809 (for completions, COTs etc)

Alternatively you can post documents to the address below, please only do so if you're unable to scan & attach/ fax documents to us.

Postal address
Nationwide Building Society
Mortgage Administration
SN38 1NW

Contact us
If you've got any queries please visit our help page or call us on the following numbers:

Call our Sales Support team for any incomplete applications on: 0845 601 0763 option 4.

Or if you've submitted a full application call our new business department on 0845 609 3421