We know that the time taken to answer your calls is important. With some lenders taking over 5 minutes to answer calls in their Service Centre, we're pleased to let you know that our team is currently answering them in an average of 35 seconds.
|Average time to answer: Sales Support||24 secs|
|Average time to answer: Service Centre||35 secs|
|Average application to offer||17 days|
|Percentage of valuations received within 5 days||70%|
Read our Service article in Mortgage Strategy
Ian Andrew, Head of Intermediary Sales has been talking about the importance of service.
Read the article on mortgagestrategy.co.uk.
Top Tip for NFI Online: Additional Income
NFI Online processes all additional income on a monthly basis. If you've submitted an application with an annual amount for additional income then please resubmit the income information by using the 'change data' function to avoid delays.
If you've got any queries please visit our help page or call us on the following numbers:
Call our Sales Support team for any incomplete applications on: 0845 601 0763 option 4.
Or if you've submitted a full application call our new business department on 0845 609 3421