Service update for July

At Nationwide, service is our priority.

We know that the time taken to answer your calls is important. With some lenders taking over 5 minutes to answer calls in their Service Centre, we're pleased to let you know that our team is currently answering them in an average of 35 seconds.

Average time to answer: Sales Support  24 secs 
Average time to answer: Service Centre 35 secs
Average application to offer 17 days
Percentage of valuations received within 5 days 70%


Read our Service article in Mortgage Strategy

Ian Andrew, Head of Intermediary Sales has been talking about the importance of service.
Read the article on mortgagestrategy.co.uk.

Top Tip for NFI Online: Additional Income

NFI Online processes all additional income on a monthly basis. If you've submitted an application with an annual amount for additional income then please resubmit the income information by using the 'change data' function to avoid delays.

Contact us
If you've got any queries please visit our help page or call us on the following numbers:

Call our Sales Support team for any incomplete applications on: 0845 601 0763 option 4.

Or if you've submitted a full application call our new business department on 0845 609 3421