Changes to how you submit a case

We wanted to let you know that our legacy eServices platform will be closed for new business from 30 June 2011.

You'll still be able to view and progress your pipeline cases and produce KFIs for paper exception cases, but all new business will need to be submitted through NFI Online from 30 June 2011.

You could benefit from a better case experience thanks to the following NFI Online features:

  • Instant DIPs and reprocessing
  • Innovative 'scan and attach' function
  • Improved case tracking
  • Faster offer turnaround


To find out more about submitting your cases through NFI Online you can download our 'how to submit a case guide' or download our '10 minute guide' and see our Frequently Asked Questions.

If you've got any queries about this change, please contact us on 0845 601 0763 or contact your BDM.