Our latest service levels

Welcome to the first NFI service update for 2011. Take a look at our latest service figures, or scroll down to see our other news and the latest Top Tip for NFI Online.

Average application to offer for October 21.2 days
Percentage of valuations received within 5 days 91%


At Nationwide For Intermediaries, our focus is you and our recent service levels have not met the standard you have come to expect from Nationwide. We are working hard to put this right and improve our service to you for 2011.


Tell us about your experience
If you've placed a case in the last month, take our quick survey 
and let us know how it went for you.

Certified Copies
We are pleased to advise that we no longer require you to certify copies of individual documents you provide to support standard mortgage applications. Our paper application forms and eServices platforms now include the following statement within the declaration certifying all documents which you enclose:

"I confirm that all documents provided, whether electronically attached or posted, are genuine copies of the original documents which have been seen by me."

If you have any queries, please contact our sales support team on 0845 601 0763.

NFI Online Top Tip
Is there a form to capture client information when offline?

Yes. We've listened to your feedback and created a data capture form for you to use when visiting clients. You can download the data capture form from our website. We hope you find it useful.

If you have not submitted a full mortgage application, call our Sales Support team on:
0845 601 0763 (Select option 4 for help NFI Online)

If you have submitted a full application, call our New Business department on:
0845 609 3421