How to submit a case

Applications can be submitted via NFI Online or MTE

Please see below to confirm which applications can be submitted this way.

Click here to download any forms required


Types of Application
How Applications can be generated
NFI Online
MTE
Purchase^
Yes
Yes
Remortgage
Yes
Yes
Shared Ownership
Yes
Yes
Unencumbered Remortgage
Yes
Yes
Right to Buy
Yes
Yes
Second Property Applications^
Yes
Yes
Applications with other Mortgages in the background,
including unencumbered properties
Yes
Yes
Borrowing in Retirement
Yes
Yes
More than 3 addresses in the last 3 years
Yes
Yes
Applications for loans of £1m or more
No
No
Non-EEA Foreign Nationals with Indefinite Leave to
Remain in the UK
Yes
Yes
Non-EEA Foreign Nationals without Indefinite
Leave to Remain in the UK
Yes
Yes
Equity Share Purchase
Yes
Yes
Portable Products
Yes
No
Armed Forces Purchase application, which is
being let from inception
Yes
Yes
Nationwide Building Society Staff/Pensioners
Yes
Yes
Genuine Bargain Price
Yes
Yes
Restricted Resale Price
Yes
Yes

^Where there is, or will be on completion, one or more properties in the background, the case must be keyed as a Second Property application, even if the property being purchased will be your client’s main residence.

^Where there is, or will be on completion, one or more properties in the background, the case must be keyed as a Second Property application, even if the property being purchased will be your client’s main residence.

Intermediary application exceptions

Please note intermediaries can't complete the following application types. In these circumstances, your client should be directed to their nearest Nationwide branch or nationwide.co.uk.

Change of Property Process

If, on behalf of your client, you need to replace details of one property with another during the application process, the original case will need to be cancelled and a new application submitted.

The new application will require payment of a new booking fee, if applicable, and a new product reserved from the rates available at the time of re-application. Refund of your client’s first booking fee, if applicable, will be arranged once you notify New Business that you have submitted their new application. Please note that fee refunds can take up to 2 weeks.

To arrange for the removal of the additional credit score, please contact our Dedicated Broker Support team on 0800 545 31 31, then press option 4. It can take up to ten days for the score to be removed from your client's record.

Please note when re-entering your client's details at the 'Create Case' stage, NFI Online will pick up that you've keyed a previous case for this client. If you select 'Add to Case' some of the details for this client will copy onto the new case, saving you time.

A new list of case requirements will be generated based on the new application which you will need to provide, more information can be found on our General Criteria page.

Porting Exceptions

The following porting scenarios need to be submitted as paper applications:

  • Porting a 25 year fixed rate
  • Porting an account with a future dated Product Switch
  • Porting if the mortgage term takes the applicant past 75 years old (like for like applications only)
  • Porting of 4 or more accounts
  • Porting an account where the current mortgaged property is being let out
  • Porting of 3 or more applicants (like for like applications only)

Paper based applications and paper DIP process

You can email us outstanding case information for paper based applications, and send requests for paper Decision in Principles, to the following addresses:

Applications for a decision in principle received after 3pm will be carried over to the following day.

To adhere to PCI-DSS requirements, card payment authorisation must not be submitted via e-mail or fax

Paper applications and supporting information should be posted to

Nationwide Building Society (IPA)

Northampton Service Centre

Kings Park Road

Moulton Park

Northampton

NN3 6NW

  • Products with no product fee will be reserved on receipt of the application form and a cheque or card payment authorisation for the non-refundable booking fee, if applicable. The application form must clearly indicate that a 'no fee' product has been chosen.
  • Products with a product fee will be reserved on receipt of the application form, a cheque or card payment authorisation for the non-refundable booking fee, if applicable, and the product fee.
  • Products where the product fee has been added to the loan will be reserved on receipt of the application form and a cheque or card payment authorisation for the non-refundable booking fee, if applicable. The application form must clearly indicate that the product fee should be added to the loan.
  • Applications received without a cheque or card payment authorisation for the non-refundable booking fee, if applicable, will be returned and no product will be reserved
  • Every application received which has critical data omitted which prevents a credit score being performed will be logged and you will receive a telephone call to try and obtain the missing information. If the information cannot be obtained immediately you will be notified that the application will be returned that day with a covering note confirming the reason why.

What happens in the event of a rate change?

All paper applications can be faxed to 01604 852 879 in order to secure a rate. Please note that to adhere to PCI-DSS requirements, card payment authorisation must not be submitted via fax. Fee payments will be taken separately over the telephone..

If key application information is outstanding which prevents the staff progressing the case to product reservation, the rate will not be secured.

In addition, all paper applications post marked with the date the rate withdrawal notification was received will be honoured if they are fully completed with a valid booking fee, if applicable, enclosed.