No. As long as you are already registered with Nationwide you can use your existing login details.

If you are not already registered with us then please click here to get started.

When you submit a case via NFI Online we assign the application to a whole team rather than an individual. This means that someone is always available to help and your case is dealt with as quickly as possible.

The fastest way to send case requirements such as payslips and financial statements
is via Scan and Attach.

Yes, you will still need to use paper applications in some cases.

NFI Online currently accepts applications for Mortgages on Second homes, Shared Ownership schemes and Right to Buy, please click here for a full list of exceptions that require paper applications.

If you are still unsure call us on 0845 601 0763.

No. All porting cases will need to be done via a paper application.

Click here to download application forms

Yes, all cases can be tracked in NFI Online.

Each case has a 'Case Home' page, with six tabs containing all the information you require, these tabs update automatically to keep you up to date with our progress.

For more information click here to download our Case Tracking guide

No. NFI Online has it's own case tracking feature. This can be found on the 'Case Home' page.

If you need help call us on 0845 601 0763.

You will still be able to access and progress your current pipeline business through the eServices link in the usual way and continue to track these cases via MATS.

Please ensure that all new business is submitted through NFI Online.

You can scan original documents locally and then upload them straight onto the case from the 'Case Home' page by clicking the 'Attach document' button and following the instructions.

To ensure a speedy service please make sure you scan and attach each 'Case requirement' seperately.

Once you've attached the documents, just refresh the screen and the 'Case history' tab will confirm the document has been received and is awaiting approval. A copy of the document will also appear on the 'Case documents' tab.

For easy, step by step instructions on how to scan and attach documents please
download our Scan and Attach Documents Guide.

For best results we recommend documents are saved as PDF files, although we will also accept TIFs. Maximum file size is 2mb (megabytes).

If the file is larger than this, please print off a fax cover sheet and fax the documents to us, putting the correct cover sheet on top. Each document sent should have it's own seperate cover sheet.

Yes. Go to the 'Case home' page and click on the 'Attach documents' button. On the 'Attach document to case' page tick the box for the document you want to fax then click on the 'Fax header cover sheet' button at the bottom of the page. The number to send the document to will be printed on the top of the cover sheet.

Each document you send should have it's own seperate cover sheet, created using the steps above.

Click here to download our Faxing Documents Guide for more details

No.

However you can create a KFI before the DIP in NFI Online and 'promote' the KFI data into the DIP process, this saves you having to key the data again.

Yes. If your DIP decision is an 'Accept' or 'Declined' due to affordability or criteria, you will see a button at the bottom of the decision screen marked 'Change data' - click on this and you will be taken back through the DIP process.

You can change data as you progress through the screens and get a new decision at the end. This will not leave another footprint against the applicant's credit rating.

If you need help you can download our DIP Reprocessing Guide or call us on 0845 601 0763.

No, you need to continue the case in the system it was started. Cases cannot be transferred from one system to the other.

You probably clicked on 'View' instead of 'Edit'. Simply go back to My Home and try again.

When in view mode you cannot edit any part of the application.

This may be because your system is refreshing each page as you progress.
You can overcome this by changing the browser refresh settings to automatic, for example in Internet Explorer you should make sure the 'Check for newer version of stored pages' setting under Tools > Internet Options > Settings > General is set to 'Automatic'.