NFI Online provides faster processing, improved tracking and a better case experience - start using it today to see the difference.
Need to call us?
For cases that are pre full mortgage application, call 0800 545 31 31. Then choose from the following options:
- Option 1 for products and criteria
- Option 4 for system support help
For cases that are post full mortgage application, call 0800 464 3000. Then choose from the following options:
- Option 1 for fax and address details
- Option 2 for NFI Online/MTE updates
- Option 3 for paper applications
View our latest service level times for call waiting, application to offer and valuation from instruction to receipt.
Need to register for NFI Online?
To be able to use NFI Online you need to register with us before you can submit business. Click here to register for NFI Online
If you already have a login to our old eServices system then there's no need to register again - just click to start using NFI Online
How to submit cases
Cases should be submitted electronically whenever possible, but there are some exceptions.
For a list of cases that require paper applications please click here
For Paper Exceptions
Not all cases can be submitted electronically yet, for a full list of paper exceptions click here.
Login here to download application forms, obtain a KFI and track the progress of any paper exceptions.