NFI Online

NFI Online provides faster processing, improved tracking and a better case experience - start using it today to see the difference.

Need to call us?

For cases that are pre full mortgage application call: 0845 601 0763 Option 4 - System support help Option 5 - DIP updates For cases that are post full mortgage application call: 0845 609 3421 Option 1 - For intermediaries then Option 2 for NFI Online updates.

View our latest service level times for call waiting, application to offer and valuation from instruction to receipt.

Need to register for NFI Online?

To be able to use NFI Online you need to register with us before you can submit business. Click here to register for NFI Online

If you already have a login to our old eServices system then there's no need to register again - just click here to start using NFI Online

How to submit cases

Cases should be submitted electronically whenever possible, but there are some exceptions.
For a list of cases that require paper applications please click here

For Paper Exceptions

Not all cases can be submitted electronically yet, for a full list of paper exceptions click here.

Login here to download application forms, obtain a KFI and track the progress of any paper exceptions.