KFI - FAQs

Before contacting Nationwide, please take a moment to read through the questions and answers below. The chances are that your question will be answered here.

I have forgotten my sign on details (User ID, memorable data, PIN)

You will need to contact the MTE helpline for these to be re-set and re-issued.
Call 0870 8870055

I can't sign into the KFI system

Check you have keyed your sign on details correctly and remember that this is ALL case sensitive. Your information held on the Nationwide database must match those you keyed to obtain your sign on details.
To check this please contact 0845 601 0763

I get a "Run time error" when trying to produce a KFI

• Check that you have accurately completed all fields
• Check that your computer does not have a pop up blocker switched on

I have just changed my temporary PIN and now I cannot get into the KFI system

Once you have changed your PIN, this information takes 2 hours to take affect. Please try again after this time has elapsed.

I am trying to obtain a KFI for a portable product and I keep getting a message "The postcode & or date of birth does not match"

To obtain a portable product KFI the following fields must match the existing Nationwide account held:

• first name(s)
• surname
• date of birth
• correspondence postcode*
• account number

*Take care the postcode match is that of the correspondence address and not the security address.

The error message itself may possibly be misleading and will appear when any of this information fails to match. If you are content that the information you have entered is correct, you will need to contact your e-champion based at your dedicated service centre. If you are unsure who they are please use our postcode search.