The Mortgage Trading Exchange (MTE) is a common trading platform that any Intermediary can use to send business electronically to a wide variety of lenders.

For further information please visit www.mtedirect.co.uk

You can find this information on the top of a new DIP form in MTE, alternatively click here to see our exceptions page.

To access MTE, you need to register your details with MTE and obtain your User ID, password and PIN number.

You will also need to be registered to trade with Nationwide before you can use the system. Once you have obtained your MTE sign on details, you will need to complete step 2 of the registration process with Nationwide. This can be done by clicking here to register via our website.

You can amend your existing registration details by signing into NFI Online and selecting 'manage my details' on the 'My Home' page.

From here you will have the option to update all the details we hold on you.

If you are changing companies and thus FSA number, you must then go to the MTE registration page and update it there too.

If you want to register with another mortgage club/network, please sign into NFI Online and select 'manage my details'.

You can add or delete a Mortgage Club or Network by selecting the Submission Routes tab.

No. The User ID is for an individual person and not related to a machine or company.

Credit for the business and procuration fee payments are based on individual user IDs.

Yes. You still need to download the Token on each machine.

Through the Mortgage Trading Exchange (MTE) or NFI Online.

No. You can however create a KFI before the DIP and MTE will allow you to promote this KFI data into the DIP process, so there's no need to key the information in again.

MTE allows submissions of more types of cases than before, but there are still some exceptions.
Click here to see a full list of cases where paper applications are still required

If debts are to be paid off, on or before completion, they still need to be entered into the 'Monthly Outgoings' section of the DIP.

Enter all debts with more than 6 months remaining, monthly payment amounts, and the amount that will be cleared before completion; this way if they are being cleared they will be ignored in the calculation.

If this information is not provided by you then we will find the debt in our search and assume the whole amount will be continuing.

Please contact our underwriters on 0845 601 0763 (option 5) who will review the case and consider your reasoning before advising you of your options.

Not at present.

No. The submission route is locked once a decision is obtained.

If you want to change the submission route you will need to start all over again, but remember that a second DIP could impact the decision and your client's credit rating.

The maximum file size is 2MB.

If the file is larger than this you will need to print off a fax cover sheet and fax the documents to us. Please ensure the correct cover sheet is on top of each document.

The scanned document should be saved as a PDF or TIFF file.

Yes. This can be done via the page response returned after 'Send & Track'. Here you will see a number of tabs that display the current case status, case history, outstanding requirements and documents generated by the system.

Updating the client will not impact any cases already started.

When the offer is available you will be sent an email notification.

You will need to track the case, then view the responses page where you will see a tab labelled 'Offer'. Here you can view and/or print your copy.

For help using MTE and forms submission call 0845 601 0763 and select option 4 for systems support.

Once a Full Mortgage Application (FMA) has been fully submitted you can call 0845 609 3421 with any queries or issues.

If you are having trouble registering with MTE contact the MTE Helpdesk on 0871 384 0055.

Call the MTE Helpdesk on 0871 384 0055 to reset your security information.

Yes please. We value your comments and feedback and like to take these into consideration for future developments.
Click here to send us your feedback

No. As long as you have downloaded your security token you do not need to be online. MTE is an offline data capture application and you only need to be online to use 'Send & Track'.

Yes.

If you are having problems with the MTE client contact the MTE Helpdesk on 0871 384 0055.

Yes, by clicking on the close form icon at the top of your screen, it gives you the option to save and validate your form. This can then be completed at a later date.

Yes, although all the forms can be completed, saved and validated offline, you will need to be connected to the internet to 'Send & Track' the forms.

Any new cases started will automatically use the new version of the form and show (New) in the form title. For cases started on an old form please follow the Pipeline Processing Guide.

Contact the MTE Helpdesk on 0871 384 0055 and they will be able to talk you through setting this up again.