If you want to know more about MTE please take a moment to read through the questions and answers below. You could also download the MTE user guides.
About the system
What is the Mortgage Trading Exchange?
The Mortgage Trading Exchange (MTE) is a common trading platform that any Intermediary can use to send business electronically to a wide variety of lenders.
For further information please visit www.mtedirect.co.uk
Getting started
I don't currently have access to MTE. How do I subscribe?
To access MTE, you need to register your details with MTE and obtain your User ID, password and PIN number.
You will also need to be registered to trade with Nationwide. Once you have obtained your MTE sign on details, register with Nationwide.
I already have access to MTE. How do I amend my registration details?
You can amend your existing registration details by signing into our eServices and selecting 'manage my details'.
From here you will have the option to select three tabs, Personal Details, Company Details, Submission Routes.
To view or update your mailing preferences, e-mail address or contact details, please select Personal Details.
If you wish to update the address that is printed on KFIs and Offers, please select Company Details.
I already have access to MTE. Can I register with more than one mortgage club or network?
If you want to register with another mortgage club/network, please sign into our e Services
You can add or delete a Mortgage Club or Network by selecting the Submission Routes tab.
If my computers are networked, do I still have to register each machine individually?
Yes, you still need to download the Token on each machine.
If my machines are networked, can I use the same user ID for everyone?
No, the User ID is for an individual person and not related to a machine or company.
How can I trade electronically with Nationwide?
You can through the Mortgage Trading Exchange (MTE) or the
Nationwide eTrading website.
Will I receive an enhanced administration fee for using the online DIP?
Not at present.
Can I DIP under one mortgage club and submit under another?
Yes, you are asked to reconfirm the channel of submission and the level of service when you submit a full mortgage application.
When I send in a case electronically where does it go? Branch or Service Centre?
The case is submitted directly to your chosen Service Centre.
Can I save and revisit applications that are not completed?
Yes, by clicking on the close form icon at the top of your screen, it gives you the option to save and validate your form. This can then be completed at a later date.
Technical
I have MBL and version X software. I have registered but the system will not allow me to submit an online DIP. What do I do?
Registration is simple at MTE. If you do not have Web access you need to speak to your technical helpdesk on 0871 384 0055.
Do I have to be online to download my Token?
Yes.
Do I have to be online to submit an application form?
Yes, although all the forms can be completed, saved and validated off-line, you do need to be connected to the internet to submit applications.
Do I have to be online to log in?
No, as long as you have downloaded your security Token you do not need to be online. MTE is an off-line data capture application and you only need to go on line to submit this to us.
What's on offer
What types of cases can be DIP'd electronically on MTE?
The electronic DIP (Decision in Principle) caters for Main Loans, Remortgage and Shared Ownership cases.
If an Intermediary wants to submit a second property purchase, equity share, right to buy, or guarantor mortgage, these have to be submitted on paper at present.
What benefits will I receive from using the online Decision in Principle (DIP)?
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DIP decisions are made in seconds
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As long as the proofs match the input, you can rely upon our decision: 'Yes' means 'Yes'
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Priority on case packaging once full mortgage application is submitted
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Pay fees payable by credit/debit card
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Product reserved and valuation instructed on submission (provided fees are paid)
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No paper application print off required
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Only need to print off any required proofs to your Nationwide Service Centre
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All data keyed can be printed or saved in PDF format
Why should I DIP?
Firstly, refer to benefits question above.
Secondly, our lending criteria being known does not mean that we will lend to a specific customer. Conducting a DIP up front will ensure that as long as the proofs match the input, we will stand by the DIP decision.
Thirdly, to secure your business.
Contact
Who can I speak to if I am unable to register with the MTE?
Registration is simple at MTE. If you do not have Web access you need to speak to your technical helpdesk on 0871 384 0055.
What do I do if I forget my User ID, Password or PIN?
Call the MTE Helpline on 0870 887 0055, to reset your security information.
What happens to MTE if I change my computer or my system crashes and I have to re-install on another laptop?
Contact MTE Helpline and they will be able to talk you through setting this up again - 0870 888 0200.
