At Nationwide we're pleased to support TCF Info, a website designed to offer intermediaries practical, user-friendly guidance on the FSA principle of treating customers fairly (TCF).
TCF Info provides free-of-charge, plain English guidance, and downloadable templates/checklists on TCF, including:
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An overview of TCF, including: What is TCF, TCF Monitoring and Support and an at-a-glance TCF principles checklist
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A tips and tools area containing further checklists, log sheets, letter templates and more. You can download all documents for free and adapt them for your business or training purposes.
Key areas covered include:
- TCF Planning
- Complaints
- Financial promotions
- Sales and advice
- MPPI
- Management Information
- TCF Training -
A range of mortgage-related TCF case studies - highlighting practices to help ensure you treat your customers fairly
TCF Info's free e-newsletter will keep you updated on TCF developments relevant to the mortgage industry and TCF Info website content updates, while the section News, hot topics and events offers a round-up of current and recent news stories, providing links to relevant websites and key TCF events.
Is TCF an integral part of your business?
Since the end of December 2008 the FSA requires you to be able to show that TCF is fully embedded your business. In other words, that you are consistently treating your customers fairly.
Remember: The FSA has the power to take enforcement action where firms cannot demonstrate that they are adhering to the principle of Treating Customers Fairly. Whether you are concerned about receiving an FSA assessment on TCF and require guidance or are just looking for ideas to improve your TCF management, find out how tcfinfo can help you by visiting www.tcfinfo.co.uk.
Please note: by clicking on the links within this page you are leaving the Nationwide website. Nationwide are not responsible for the content of the information on third party websites.
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