If you need a bit of help, have a question you’d like answered or want to send us something, then there’s lots of different ways you can get in contact with us.
To ensure you speak to the right person as quickly as possible, click on the relevant scenario below to find out the best way to get in touch.
Don’t forget to check our FAQs to see if we’ve already answered your question.
To find out how to get in contact with your local BDM, visit our Find your BDM page.
You can use our NFI Product Finder to find the right mortgage product for your client.
To find out how to register with us, please visit our eservices page.
If you wish to update your address or contact information, please select ‘Manage my details’ when logged into your Nationwide account.
To update any other registration details such as your FCA number, principle or company name, please email your request to email@example.com and we’ll get back to you within 48 hours. Alternatively, you can call us on 0800 545 31 31, then press option 3.
You can also give us a ring and speak to somebody.
For cases that are pre full mortgage application, call 0800 545 31 31. Then choose from the following options:
- Option 1 for products and criteria
- Option 4 for system support help
For cases that are post full mortgage application, call 0800 464 3000. Then choose from the following options:
- Option 1 for fax and address details
- Option 2 for NFI Online/MTE updates
- Option 3 for paper applications
Call 0800 464 3000 to talk to somebody about a DIP or to change any case details.
Our dedicated large loan unit are based in Glasgow. They can answer any large loan enquiries and also service large loan applications (£500,000 to £2,000,000).
You can get in contact with them in the following ways:
|Contact Number||0800 464 3001|
|Address||Glasgow Service Centre
1 Royal Bank Place
|Fax Number||01604 856 005|
Dedicated Broker Support will be able to help you with any technical queries. You can call them on 0800 545 31 31, then press option 4 for system support help.
If you have a query about a procuration fee, you should first check our procuration fees page to see if we've already answered your query.
Alternatively, you can contact our Procuration Fee team by either:
- calling them on 0800 545 31 31 – then press option 2
- sending an email to firstname.lastname@example.org
If you send an email to the Procuration Fee team, don’t forget to include the 11 digit mortgage account number so that your query can be dealt with efficiently. You’ll receive a response within 48 hours.
For cases that are pre full mortgage application, call 0800 545 31 31. Then press option 4 for system support help.
For cases that are post full mortgage application, call 0800 464 3000. Then press option 2 for NFI Online.
If you need to fax us any case requirements, please send them to 01604 852 808, ensuring a dedicated NFI Online fax header is attached.
For help on how to send us a fax, read our Faxing Documents Guide.
Still not sure who to speak to?
Here are the contact details for Dedicated Broker Support:
|Chat online||Instant message us on Broker Chat|
|Telephone||0800 545 31 31 - then choose one of the following options
Option 1: Products, criteria and BDM Support
Option 2: Procuration fees
Option 3: Registrations and password resets
Option 4: System support
|Address||Nationwide for Intermediaries
Our service levels
Every day we publish our service levels so that you can get an idea of how quickly we’ll be able to turnaround your application.
For an instant update on our service, visit our Service Updates page to view our current times for
- call waiting
- application to offer
- document processing